Call Center Assistant - Work from home

Herfy Food Services Co is seeking a dedicated and driven Call Center Assistant to work from home in Mecca, SA. This part-time entry-level position requires at least 1 year of experience in a customer service or call center role.

Responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner. 2. Assist customers with inquiries, orders, and complaints. 3. Provide accurate information about products and services. 4. Process orders and payments using the company's systems. 5. Resolve customer issues and escalate to management when necessary. 6. Maintain knowledge of company policies and procedures. 7. Collaborate with team members to achieve customer satisfaction goals.

Requirements: 1. Excellent communication skills in Arabic and English. 2. Strong negotiation skills and adaptability to different customer needs. 3. Ability to work independently and as part of a team. 4. Proficient in Microsoft Office and call center software. 5. High school diploma or equivalent.

Personality traits: dedicated, driven Soft skills: negotiation, adaptability

Benefits: 1. Free food during working hours. 2. Travel and spending expenses covered. 3. Training and professional development opportunities.

Working environment: Dedicated to understanding and exceeding customer expectations.

Deadline to apply: 2024-04-10

Equal opportunity statement: Herfy Food Services Co is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.