Call Center Associate

Job Description:

We are looking for a Call Center Associate to join our team at Jarir Marketing Company in Riyadh, SA. As a Call Center Associate, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving any issues or inquiries they may have. This position is part-time and at the Associate level, requiring a minimum of 4 years of experience.

Responsibilities: 1. Handle incoming calls from customers and provide accurate information and assistance. 2. Make outbound calls to follow up on customer inquiries or resolve any issues. 3. Maintain a high level of professionalism and customer service at all times. 4. Listen actively to customer concerns and address them promptly and effectively. 5. Document all customer interactions accurately in the company's CRM system. 6. Work closely with team members to ensure a seamless customer experience. 7. Meet and exceed performance targets for call resolution and customer satisfaction. 8. Continuously seek opportunities to improve processes and enhance the customer experience. 9. Adhere to company policies and procedures at all times.

Requirements: 1. 4+ years of experience in a call center or customer service role. 2. Adaptability and confidence in handling various customer situations. 3. Strong attention to detail and innovative problem-solving skills. 4. Excellent communication skills, both verbal and written. 5. Proficiency in using CRM software and other relevant tools. 6. Ability to work in a fast-paced environment and multitask effectively. 7. High school diploma or equivalent required, higher education preferred. 8. Fluent in English, Arabic language skills are a plus.

Benefits: - Paid sick leave - Disability insurance - Gym membership - Opportunities for career growth and development

Working Environment: At Jarir Marketing Company, we believe in building strong connections and treating our colleagues like an extended family. We foster a supportive and inclusive work environment where teamwork and collaboration are valued.

Deadline to Apply: 2024-05-06

Equal Opportunity Statement: Jarir Marketing Company is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.