Call Center Manager

Job Description:

Bawan Company is seeking a highly experienced and motivated Call Center Manager to join our team in Mecca, SA on a part-time basis. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in call center management.

Responsibilities: 1. Oversee the day-to-day operations of the call center, ensuring efficient and effective service delivery. 2. Develop and implement strategies to improve call center performance and customer satisfaction. 3. Monitor call center metrics and provide regular reports to senior management. 4. Train, coach, and mentor call center staff to enhance their skills and improve their productivity. 5. Ensure compliance with company policies and procedures, as well as industry regulations. 6. Handle escalated customer inquiries and complaints in a professional manner. 7. Collaborate with other departments to streamline processes and improve overall performance.

Requirements: 1. Resilient and confident personality traits. 2. Excellent presentation and time management skills. 3. Strong leadership abilities with a focus on team empowerment. 4. Proven track record of driving results and achieving targets. 5. Excellent communication and interpersonal skills. 6. Bachelor's degree in Business Administration or related field preferred. 7. Proficiency in Microsoft Office suite and call center software. 8. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Relocation allowance for candidates relocating to Mecca, SA. 3. Parental leave for eligible employees. 4. Empowering working environment that encourages employees to take ownership and make impactful decisions.

Equal Opportunity Statement: Bawan Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: 2024-05-07

Join our team at Bawan Company and take your call center management career to the next level!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.