Call Center Manager

Job Description:

We are looking for a passionate and motivated Call Center Manager to join our team at Kudu Company for Food and Catering in Mecca, SA. As a mid-to-senior level position, the Call Center Manager will be responsible for overseeing the daily operations of our call center, ensuring excellent customer service, and driving overall efficiency and performance.

Responsibilities: 1. Manage a team of call center representatives, including recruitment, training, coaching, and performance evaluation. 2. Develop and implement call center policies and procedures to optimize productivity and quality of service. 3. Monitor and analyze call center metrics to identify trends and implement improvements. 4. Address customer inquiries and complaints in a timely and professional manner. 5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. 6. Implement technology solutions to enhance call center operations and customer satisfaction. 7. Conduct regular team meetings to provide updates, gather feedback, and foster teamwork. 8. Stay up-to-date on industry trends and best practices to maintain a competitive edge.

Requirements: 1. 8 years of experience in call center management or a related field. 2. Proven track record of leadership and team management skills. 3. Excellent communication and interpersonal abilities. 4. Strong analytical and problem-solving skills. 5. Attention to detail and ability to multitask in a fast-paced environment. 6. Ability to work collaboratively with a diverse team. 7. Flexibility to adapt to changing priorities and deadlines. 8. Bachelor's degree in Business Administration or a related field (preferred).

Benefits: 1. Life insurance coverage. 2. Remote work flexibility. 3. Free accommodation for part-time employees. 4. Opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: Kudu Company for Food and Catering is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status.

Deadline to apply: 2024-05-06

If you meet the requirements and are excited about the opportunity to lead a dynamic call center team, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.