Remote Call Center Manager

Job Description:

National Industrialization Company is seeking a Remote Call Center Manager to join our team in Riyadh, SA. This is a part-time position at the Associate level, requiring a minimum of 5 years of experience in call center management. The ideal candidate will be motivated, passionate, and possess strong soft skills in strategic planning and project management.

Responsibilities: 1. Lead and manage a team of remote call center agents to ensure high levels of customer service and satisfaction. 2. Develop and implement strategic plans to optimize call center operations and achieve key performance indicators. 3. Monitor call center metrics and generate reports to identify trends and areas for improvement. 4. Train, mentor, and coach call center agents to enhance their performance and professional development. 5. Collaborate with other departments to ensure seamless communication and workflow within the organization. 6. Implement best practices in call center management to drive efficiency and productivity. 7. Stay up-to-date on industry trends and technologies to continuously improve call center operations. 8. Handle escalated customer issues with professionalism and empathy, ensuring resolution in a timely manner.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in call center management, with a minimum of 5 years in a similar role. 3. Strong leadership skills with the ability to motivate and inspire a remote team. 4. Excellent communication and interpersonal skills. 5. Ability to think strategically and execute operational plans effectively. 6. Proficiency in Microsoft Office Suite and call center software. 7. Flexibility to work in a remote environment and adapt to changing business needs.

Benefits: 1. Free food provided during work hours. 2. Free accommodation for remote workers. 3. Life insurance coverage for all employees.

Working Environment: Join our team at National Industrialization Company and collaborate with colleagues worldwide, fostering a global village mentality. We believe in creating a diverse and inclusive work environment where all employees are valued and respected.

Deadline to Apply: Interested candidates should apply by May 28, 2024.

Equal Opportunity Statement: National Industrialization Company is an equal opportunity employer and is committed to providing a work environment that is free of discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.