Remote Call Center Manager

Job Description:

El Seif Engineering Contracting Company is seeking a passionate and hardworking Remote Call Center Manager to join our team in Riyadh, SA. As a part-time Associate Level position, the Remote Call Center Manager will be responsible for overseeing and managing the daily operations of our remote call center team.

Responsibilities: - Manage a team of remote call center agents, providing guidance, support, and supervision as needed - Develop and implement strategies to improve call center performance and efficiency - Monitor call center metrics and performance goals, making adjustments as necessary to ensure optimal results - Conduct regular training sessions for call center agents to enhance their skills and knowledge - Handle escalated customer inquiries and complaints, ensuring prompt resolution and customer satisfaction - Collaborate with other departments to streamline processes and improve overall customer experience - Maintain accurate records and reports on call center operations and performance

Requirements: - At least 5 years of experience in call center management or a related field - Strong leadership and people management skills - Excellent communication and interpersonal abilities - Ability to work independently and adapt to changing situations - Experience with remote call center technology and tools - Bachelor's degree in business administration or a related field (preferred)

Personality traits: passionate, hardworking Soft skills: adaptability, people management

Benefits: - Medical coverage - Retirement plan - Visa sponsorship

Working environment: At El Seif Engineering Contracting Company, we are a company that transcends borders, promoting collaboration on a global scale. Our team is diverse and inclusive, with opportunities for growth and development.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: El Seif Engineering Contracting Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.