Call Center Manager

Job Description:

Jarir Marketing Company is seeking a highly experienced and motivated Call Center Manager to join our team in Jeddah, SA. As a Call Center Manager, you will be responsible for overseeing the operations and performance of the call center team to ensure exceptional customer service and satisfaction. This role requires a minimum of 6 years of experience in a call center environment and a proven track record of success in managing a team.

Responsibilities: - Develop and implement strategies to optimize call center operations and improve customer service metrics - Monitor and analyze call center performance data to identify trends and areas for improvement - Hire, train, and supervise call center staff to ensure quality customer service and performance standards are met - Develop and implement training programs to enhance call center staff skills and performance - Create and maintain call center policies and procedures to ensure consistency and efficiency - Handle escalated customer complaints and ensure timely resolution - Collaborate with other departments to address customer issues and improve processes - Conduct regular performance evaluations and provide feedback to call center staff - Develop and manage call center budgets and goals to drive performance and profitability

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in call center management - Strong leadership and communication skills - Proven ability to drive results and meet performance goals - Experience in strategic planning and decision-making - Ability to analyze data and make informed decisions - Driven and motivated personality - Proficiency in Microsoft Office and call center software - Flexibility to work part-time hours

Benefits: - Company transportation - Disability insurance - Profit sharing

Working Environment: At Jarir Marketing Company, we leverage data to inform decisions and drive strategic initiatives. Our call center team plays a crucial role in delivering exceptional customer service and satisfaction. We strive to create a supportive and collaborative work environment where employees can grow and succeed.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Jarir Marketing Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.