Call Center Manager

Job Description:

Arabian Pipes Company is seeking a dynamic Call Center Manager to join our team in Mecca, SA. As a Mid-to-Senior Level position, the ideal candidate should have at least 6 years of relevant experience in call center management. The Call Center Manager will be responsible for overseeing all aspects of the call center operations, ensuring excellent customer service and maximum efficiency.

Responsibilities: 1. Develop and implement call center policies and procedures to ensure efficient operations. 2. Monitor call center metrics and KPIs to track performance and identify areas for improvement. 3. Train, supervise, and motivate call center agents to provide exceptional customer service. 4. Handle escalated customer complaints and ensure resolution in a timely manner. 5. Implement strategies to increase productivity and customer satisfaction. 6. Collaborate with other departments to improve processes and communication. 7. Conduct regular performance evaluations and provide feedback to team members. 8. Stay up-to-date on industry trends and best practices in call center management.

Requirements: 1. Energetic and hardworking personality with a passion for customer service. 2. Strong project management and problem-solving skills. 3. Excellent communication and interpersonal skills. 4. Proven experience in call center management. 5. Ability to multitask and work under pressure. 6. Proficiency in Microsoft Office and call center software. 7. Bachelor's degree in Business Administration or a related field.

Benefits: - Parental leave - Travel & spending expenses - Vision insurance

Working Environment: At Arabian Pipes Company, you will flourish in a culture that embraces change and responds resiliently to challenges. We value diversity and strive to create an inclusive work environment where every employee can thrive and contribute to our success.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Arabian Pipes Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are committed to building a diverse team and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.