Call Center Manager - Work from home

Job Description:

The Saudi Electricity Company is seeking a highly experienced Call Center Manager to work from home in Medina, SA. As a Call Center Manager, you will be responsible for overseeing a team of call center representatives who handle customer inquiries and provide excellent customer service. This position is part-time and requires a mid-to-senior level of experience with at least 8 years in a call center or customer service management role.

Responsibilities: - Manage and motivate a team of call center representatives to ensure high performance and excellent customer service - Develop and implement call center policies and procedures to improve efficiency and customer satisfaction - Monitor call center metrics and performance to identify areas for improvement and implement solutions - Provide training and coaching to team members to enhance their skills and knowledge - Handle escalated customer inquiries and resolve issues in a timely and professional manner - Collaborate with other departments to address customer concerns and improve overall customer experience

Requirements: - 8 years of experience in a call center or customer service management role - Reliable and resourceful personality traits - Strong project management and leadership skills - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and call center software - Ability to work independently and remotely - Bachelor's degree in Business Administration or related field preferred

Benefits: - Medical coverage - Profit sharing - Travel opportunities

Working Environment: At the Saudi Electricity Company, we strive to pursue excellence in every endeavor, setting a high standard for achievement. As a Call Center Manager, you will have the opportunity to lead a team of dedicated professionals and make a positive impact on our customers' experience.

Deadline to apply: July 14, 2024

Equal Opportunity Statement: The Saudi Electricity Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.