Call Center Specialist

As a Call Center Specialist at Zamil Industrial Investment Company in Medina, SA, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving any issues or inquiries. This part-time entry-level position requires at least 1 year of experience in a similar role.

Responsibilities: - Answering incoming calls from customers and providing assistance - Making outbound calls to follow up on customer inquiries or resolve issues - Documenting all interactions with customers accurately in the company's CRM system - Resolving customer complaints in a professional and efficient manner - Working closely with other departments to ensure a seamless customer experience - Meeting and exceeding key performance indicators such as call resolution time and customer satisfaction ratings

Requirements: - Independent and driven personality - Strong attention to detail and project management skills - Excellent communication skills, both verbal and written - Ability to work well under pressure and in a fast-paced environment - Proficiency in using CRM systems and other call center software - Flexibility to work varied shifts, including evenings and weekends

Benefits: - Travel and spending expenses covered - Opportunities for travel to different locations for training and conferences - Free accommodation during travel for work-related purposes

Working environment: At Zamil Industrial Investment Company, we strive to spark creativity and motivation in our employees by providing an environment that inspires greatness. Our team works collaboratively to achieve common goals and support one another in their professional growth.

Equal Opportunity Statement: Zamil Industrial Investment Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to apply: 2024-05-01

We look forward to receiving your application and potentially welcoming you to our dynamic team at Zamil Industrial Investment Company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.