Call Center Specialist

Job Description:

We are looking for a skilled Call Center Specialist to join our team at Saudi Aramco in Mecca, SA. As a Call Center Specialist, you will be responsible for handling inbound and outbound calls from customers, providing them with excellent customer service and resolving any issues they may have. This part-time position at the Associate level requires at least 3 years of experience in a similar role.

Responsibilities: - Answering incoming calls from customers and addressing their inquiries or concerns - Making outbound calls to follow up on customer issues or to conduct surveys - Providing information about products and services to customers - Resolving customer complaints in a professional and efficient manner - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to ensure customer satisfaction - Meeting or exceeding call center metrics and goals

Requirements: - 3 years of experience in a call center or customer service role - Independent and hardworking personality traits - Strong communication skills and the ability to multitask - Innovation and adaptability in handling various customer situations - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Profit sharing opportunities - Retirement plan options - Vision insurance coverage

Working Environment: Join Saudi Aramco, a company that pioneers change and sets industry benchmarks. As a Call Center Specialist, you will work in a dynamic and fast-paced environment with opportunities for growth and development.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and values diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.