Chat Support Associate

Job Description:

L'azurde Company for Jewelry is seeking a part-time Chat Support Associate to join our team in Mecca, SA. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or related fields.

Responsibilities: - Providing timely and accurate responses to customer inquiries via chat support - Assisting customers with product information, order status, and issue resolution - Collaborating with internal teams to escalate and resolve complex customer issues - Documenting customer interactions and feedback to improve service quality - Adhering to company policies and procedures to provide consistent and high-quality support

Requirements: - Resourceful and resilient personality traits to effectively handle customer inquiries and escalations - Attention to detail and leadership skills for maintaining high service standards - Excellent communication skills, both written and verbal - Previous experience in customer service or a related field - Proficient in using chat support software and CRM systems

Benefits: - Remote work flexibility for a better work-life balance - Gym membership for physical well-being - Retirement plan for long-term financial security

Working Environment: At L'azurde Company for Jewelry, we provide an environment where technology is harnessed to drive innovation and efficiency. We encourage collaboration and continuous learning to support our employees' growth and development.

Deadline to Apply: 2024-05-01

Equal Opportunity Statement: L'azurde Company for Jewelry is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We value diversity and inclusion in our workplace and are committed to creating a positive and inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.