Remote Chat Support Associate

Job Description:

We are looking for a reliable and resilient Remote Chat Support Associate to join our team at the National Shipping Company of Saudi Arabia. As a part-time entry-level position, this role requires no prior experience but a willingness to learn and grow in a fast-paced environment.

Responsibilities: - Provide efficient and friendly customer support service through chat platforms - Assist customers with inquiries, issues, and product information in a timely manner - Research and troubleshoot technical issues to provide appropriate solutions - Communicate effectively and professionally with customers to ensure a positive experience - Collaborate with team members to improve processes and customer satisfaction - Maintain accurate records of customer interactions and transactions

Requirements: - Strong research and critical thinking skills - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Proficient in using chat and customer support platforms - Resilient and able to handle difficult situations with calmness and professionalism - Reliable and punctual with a strong work ethic - High school diploma or equivalent

Benefits: - Visa sponsorship for eligible candidates - Disability insurance coverage - Company-provided equipment for remote work

Working Environment: We are committed to promoting equality and fairness for all employees in our working environment. We strive to create a supportive and inclusive workplace where everyone can thrive and grow professionally.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer. We value diversity and inclusivity in our workplace and do not discriminate on the basis of race, gender, age, religion, or any other protected status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.