Chat Support Associate - Work from home

Job Description:

We are seeking a dedicated and confident Chat Support Associate to join our team at Saudi Railways Organization. As a Chat Support Associate, you will work remotely from home providing support to customers through online chat. This part-time position offers the flexibility to work from the comfort of your own home in Mecca, SA.

Responsibilities: - Provide customer support through online chat, addressing inquiries, resolving issues, and providing assistance as needed - Maintain a high level of customer satisfaction by providing timely and accurate responses - Utilize negotiation and cooperation skills to resolve customer complaints and issues effectively - Collaborate with team members to improve customer support processes and procedures - Stay up to date on product knowledge and company policies to provide accurate information to customers - Handle sensitive customer information with confidentiality and professionalism

Requirements: - 3 years of experience in customer service or a related field - Confident and dedicated individual with excellent communication skills - Strong negotiation and cooperation skills - Ability to work independently and under pressure - Must have a reliable internet connection and a quiet place to work from home - Proficiency in Microsoft Office and online chat platforms

Benefits: - Relocation allowance for eligible employees - Disability insurance coverage - Employee discounts on company products and services

Working Environment: Saudi Railways Organization is committed to environmental responsibility and sustainable practices. Join our team and make a difference by providing excellent customer support while contributing to a more sustainable future for our planet.

Deadline to Apply: Please submit your application by June 10, 2024.

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.