Chat Support Manager

Job Description:

Jarir Marketing Company is seeking a talented Chat Support Manager to join our team in Medina, SA. As a Chat Support Manager, you will be responsible for overseeing a team of chat support agents, ensuring that they provide exceptional customer service and support to our clients.

Responsibilities: - Manage a team of chat support agents, including hiring, training, and performance evaluations - Develop and implement chat support strategies to improve customer satisfaction and efficiency - Monitor chat support metrics and KPIs to ensure that team goals are met - Respond to escalated customer inquiries and issues in a timely and professional manner - Work closely with other departments to address customer concerns and improve processes - Stay up-to-date on the latest chat support trends and technologies - Provide regular feedback and coaching to chat support agents to help them succeed - Collaborate with the IT department to optimize chat support software and tools

Requirements: - 8+ years of experience in customer service or chat support - Strong leadership and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Resourceful and passionate about providing excellent customer service - Excellent project management skills - Creativity in problem-solving and process improvement - Bachelor's degree in a related field preferred

Benefits: - Paid overtime - Company transportation - Free accommodation

Working Environment: At Jarir Marketing Company, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to providing the best possible support to our customers and each other.

Deadline to Apply: Candidates must submit their applications by May 2, 2024.

Equal Opportunity Statement: Jarir Marketing Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.