Chat Support Manager

Job Description:

We are looking for a dedicated and experienced Chat Support Manager to join our team at Al Gosaibi Bros. in Riyadh, SA. As a Chat Support Manager, you will be responsible for overseeing and managing the chat support team, ensuring efficient and effective customer service through chat channels. This is a part-time position with mid-to-senior level seniority, requiring a minimum of 7 years of experience in a similar role.

Responsibilities: - Manage and supervise the chat support team, ensuring they provide excellent customer service and support through chat channels - Monitor chat interactions and provide guidance and feedback to team members - Develop and implement chat support strategies to improve customer satisfaction and increase efficiency - Collaborate with other departments to address customer inquiries and issues - Analyze chat data and trends to identify areas for improvement - Train new team members on chat support procedures and best practices - Stay up-to-date on industry trends and best practices in chat support

Requirements: - 7+ years of experience in a chat support or customer service role - Confident and resourceful personality traits - Excellent research skills and attention to detail - Strong communication and leadership skills - Ability to multitask and work in a fast-paced environment - Proficiency in chat support software and tools - Bachelor's degree in a related field preferred

Benefits: - Free food - Free accommodation - Profit sharing - Opportunities for growth and advancement

Working Environment: At Al Gosaibi Bros., we encourage curiosity and questioning to fuel innovation and growth. Our team members are empowered to think outside the box and come up with creative solutions to challenges. We believe in fostering a collaborative and supportive work environment where every team member's voice is valued.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: Al Gosaibi Bros. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.