Chat Support Manager

Job Description:

Arabian Pipes Company is seeking a highly skilled and experienced Chat Support Manager to join our team in Medina, SA. As a mid-to-senior level position, the Chat Support Manager will be responsible for overseeing a team of chat support representatives and ensuring the timely and effective resolution of customer inquiries. This part-time role requires a minimum of 6 years of experience in customer service or a related field.

Responsibilities: - Manage and lead a team of chat support representatives to provide exceptional customer service - Monitor chat support performance metrics and implement strategies to improve efficiency and effectiveness - Develop and implement training programs to enhance the skills and knowledge of chat support team members - Collaborate with other departments to resolve complex customer issues and improve overall customer satisfaction - Stay up-to-date on industry trends and best practices in chat support to continuously improve our services - Handle escalated customer inquiries and provide timely and accurate responses - Ensure compliance with company policies and procedures for chat support operations

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in a chat support or customer service management role - Strong communication skills and ability to effectively lead a team - Passion for providing exceptional customer service and resolving customer issues - Confident and persuasive personality traits to effectively communicate with customers and team members - Ability to adapt to a fast-paced and dynamic work environment

Benefits: - Medical coverage for employees - Training and professional development opportunities - Parental leave for new parents

Working Environment: At Arabian Pipes Company, we foster a flexible work environment that values innovation and adaptability. We are committed to providing our employees with the support and resources they need to succeed in their roles.

Equal Opportunity Statement: Arabian Pipes Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.