Chat Support Manager

Job Description:

United Electronics Company is seeking a talented and experienced Chat Support Manager to join our team in Riyadh, SA. As a part-time position with Mid-to-Senior Level seniority, the successful candidate will be responsible for managing our chat support team and ensuring exceptional customer service is delivered through our digital channels.

Responsibilities: 1. Lead and manage a team of chat support agents to provide timely and accurate responses to customer inquiries. 2. Develop and implement strategies to improve customer satisfaction and loyalty through chat support. 3. Analyze chat data and performance metrics to identify areas for improvement and make data-driven decisions. 4. Train and mentor chat support staff to enhance their skills and knowledge. 5. Collaborate with other departments to ensure seamless communication and resolution of customer issues. 6. Stay up-to-date on industry trends and best practices in chat support to drive innovation and improvement. 7. Handle escalated customer inquiries and provide solutions in a timely manner.

Requirements: 1. At least 6 years of experience in customer service or chat support management. 2. Driven and independent personality traits, with a strong focus on achieving goals and exceeding customer expectations. 3. Excellent communication skills and the ability to negotiate effectively with both customers and team members. 4. Creativity in problem-solving and the ability to think outside the box to deliver delight to customers. 5. Proven track record of managing a team and driving performance improvements. 6. Proficiency in chat support platforms and CRM systems. 7. Bachelor's degree in a related field is preferred.

Benefits: 1. Retirement plan for eligible employees. 2. Training and professional development opportunities to enhance skills and knowledge. 3. Joining bonus for new employees who meet performance criteria.

Working Environment: At United Electronics Company, we pride ourselves on our commitment to exceeding customer expectations and delivering delight through our chat support services. Our team is dedicated to providing top-notch customer service and creating positive experiences for our customers.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: United Electronics Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.