Chat Support Manager

Job Description:

We are looking for a reliable and confident Chat Support Manager to join our team at SABIC in Mecca, SA. As the Chat Support Manager, you will be responsible for overseeing the chat support team, ensuring timely and effective customer service through online chat platforms. This role requires strong communication skills, critical thinking abilities, and a passion for delivering exceptional customer experiences.

Responsibilities: - Manage and supervise the chat support team, including hiring, training, and performance evaluations - Monitor chat support metrics and KPIs to ensure team goals are met - Develop and implement chat support strategies to enhance customer satisfaction and increase efficiency - Handle escalated customer inquiries and provide resolution in a timely manner - Collaborate with other departments to improve overall customer experience - Stay up-to-date on industry trends and best practices in online chat support - Identify opportunities for process improvements and implement solutions - Maintain a positive and professional attitude when interacting with customers and team members

Requirements: - Bachelor's degree in a related field preferred - Minimum of 8 years experience in customer service or chat support - Proven experience managing a team in a fast-paced environment - Excellent communication skills, both written and verbal - Strong critical thinking and problem-solving abilities - Ability to work well under pressure and handle multiple tasks simultaneously - Proficiency in chat support software and customer relationship management tools - Experience with data analysis and reporting - Flexible schedule to accommodate chat support needs - Experience in the technology or manufacturing industry is a plus

Benefits: - Company-provided equipment for remote work - Joining Bonus upon successful onboarding - Free accommodation for part-time employees in Mecca, SA

Working Environment: At SABIC, we offer an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch customer service and continuously improving our processes to meet and exceed customer expectations.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: SABIC is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.