Chat Support Manager

Job Description:

We are seeking a Chat Support Manager to join our team at Al Babtain Power & Telecommunication Co in Medina, SA. As a Chat Support Manager, you will be responsible for overseeing a team of chat support agents, ensuring they provide exceptional customer service and support.

Responsibilities: 1. Manage a team of chat support agents, providing support, guidance, and feedback as needed. 2. Monitor chat support metrics and KPIs to ensure team is meeting performance goals. 3. Develop and implement chat support strategies to improve customer satisfaction and efficiency. 4. Handle escalated customer inquiries or issues that require managerial intervention. 5. Collaborate with other departments to ensure seamless customer service across all channels. 6. Train new chat support agents on company policies, procedures, and systems. 7. Identify opportunities for process improvement and implement changes as needed. 8. Stay up-to-date on industry trends and best practices in chat support.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 5 years of experience in customer service or chat support. 3. Strong leadership and team management skills. 4. Excellent communication and interpersonal skills. 5. Ability to remain calm and composed under pressure. 6. Resilient and adaptable to changing circumstances. 7. Strong negotiation skills. 8. Proficient in Microsoft Office Suite and chat support software. 9. Knowledge of customer service best practices and industry trends.

Benefits: - Remote work flexibility - Relocation allowance - Company transportation

Working Environment: At Al Babtain Power & Telecommunication Co, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing top-notch customer service and support, and we value collaboration and continuous improvement.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: As an equal opportunity employer, Al Babtain Power & Telecommunication Co is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.