Remote Chat Support Manager

Job Description:

ACWA Power is looking for a talented Remote Chat Support Manager to join our team in Mecca, SA. As a part-time position at a mid-to-senior level, the successful candidate will have at least 6 years of experience in customer support and chat management.

Responsibilities: - Manage a team of remote chat support agents, providing leadership and support to ensure excellent customer service. - Develop and implement strategies to improve efficiency and effectiveness of chat support operations. - Monitor chat interactions to ensure quality and provide feedback to agents for continuous improvement. - Handle escalated customer inquiries and issues, resolving them in a timely and professional manner. - Work closely with other departments to ensure a seamless customer experience across all channels. - Analyze chat support metrics and generate reports to track performance and make data-driven decisions.

Requirements: - Proven experience in chat support management, with a minimum of 6 years in a similar role. - Strong leadership skills with the ability to motivate and coach team members. - Excellent communication skills and a customer-oriented mindset. - Resourceful and hardworking with the ability to adapt to changing environments. - Proficiency in chat support systems and tools. - Bachelor's degree in Business Administration or a related field (preferred). - Visa sponsorship and relocation to Mecca, SA required.

Personality traits: - Resourceful: Able to find creative solutions to problems. - Hardworking: Demonstrates a strong work ethic and dedication.

Soft skills: - Adaptability: Can adjust to new situations and challenges. - Leadership: Inspires and guides team members to achieve goals.

Benefits: - Travel & spending expenses covered. - Visa sponsorship provided. - Free accommodation in Mecca, SA.

Working environment: At ACWA Power, we are a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team in a dynamic and challenging environment.

Deadline to apply: June 29, 2024

Equal opportunity statement: ACWA Power is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, disability, or age. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.