Chat Support Manager

Job Description:

As a Chat Support Manager at Saudi Electricity Company, you will be responsible for managing a team of chat support agents who provide assistance to customers through online chat platforms. You will oversee the day-to-day operations of the chat support team, ensuring that they are providing timely and accurate responses to customer inquiries.

Responsibilities: - Manage a team of chat support agents, including hiring, training, and performance evaluations - Monitor chat support operations to ensure that customer inquiries are being handled promptly and effectively - Develop and implement chat support strategies to improve customer satisfaction and efficiency - Analyze chat support data to identify trends and make recommendations for process improvement - Coordinate with other departments to ensure consistent messaging across all customer touchpoints - Stay informed about industry trends and best practices in chat support management - Handle escalations and complex customer inquiries as needed

Requirements: - Bachelor's degree in Business Administration or a related field - 6 years of experience in customer service, with at least 2 years in a chat support management role - Strong leadership and communication skills - Confident and passionate about providing excellent customer service - Experience with strategic planning and cooperation - Ability to work well under pressure and manage multiple priorities - Proficiency in chat support software and tools - Ability to work in a fast-paced environment - Flexibility to work some nights and weekends as needed

Benefits: - Travel opportunities - Vision insurance - Gym membership - Competitive salary and benefits package

Working Environment: At Saudi Electricity Company, we are committed to giving back to the community through corporate social responsibility initiatives. As a Chat Support Manager, you will have the opportunity to be involved in projects that make a positive impact on society.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Saudi Electricity Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.