Chat Support Manager - Work from home

Job Description:

L'azurde Company for Jewelry is seeking a Chat Support Manager to work remotely from home in Medina, SA. This part-time position is ideal for a candidate with 6 years of experience in customer service and chat support, looking to take on a mid-to-senior level role.

Responsibilities: - Manage a team of chat support agents, ensuring they provide excellent customer service and resolve inquiries efficiently - Monitor chat support performance metrics and make data-driven decisions to improve customer satisfaction - Develop and implement chat support strategies to optimize productivity and enhance the customer experience - Handle escalated customer inquiries and provide solutions in a timely manner - Collaborate with the customer service team to ensure a seamless support experience across all channels - Conduct regular training sessions for chat support agents to enhance their skills and knowledge - Analyze chat transcripts and customer feedback to identify trends and areas for improvement

Requirements: - 6 years of experience in customer service and chat support - Independent and confident personality traits - Strong attention to detail and persuasion skills - Previous experience managing a team of chat support agents is preferred - Excellent communication skills, both written and verbal - Proficiency in chat support software and CRM systems - Ability to work efficiently in a remote environment - Bachelor's degree in Business Administration or related field is a plus

Benefits: - Gym membership - Joining Bonus - Paid overtime - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: L'azurde Company for Jewelry is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 14, 2024

If you meet the requirements and are interested in joining our team as a Chat Support Manager, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.