Chat Support Officer

Job Description:

We are seeking a dedicated and motivated Chat Support Officer to join our team at SABIC in Mecca, SA. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service or a related field.

Responsibilities: - Provide chat support to customers, addressing inquiries, troubleshooting issues, and resolving complaints in a timely and professional manner - Collaborate with other team members to ensure seamless communication and exceptional customer service - Utilize innovation and creativity to develop new solutions and improve existing processes - Maintain a high level of product knowledge to effectively assist customers with their queries - Document customer interactions and feedback to provide insights for continuous improvement - Meet and exceed performance goals related to response times, customer satisfaction, and efficiency

Requirements: - Strong communication skills and the ability to articulate information clearly and effectively - Excellent problem-solving skills and the ability to think quickly on your feet - Proficiency in using chat support tools and software - Ability to work independently and in a team environment - Strong attention to detail and organizational skills - Ability to handle multiple concurrent chat sessions while maintaining quality and accuracy - Proven experience in providing exceptional customer service

Personality traits: - Dedicated - Motivated

Soft skills: - Innovation - Creativity

Benefits: - Parental leave - Disability insurance - Dental insurance

Working environment: At SABIC, we provide an environment where technology is harnessed to drive innovation and efficiency, allowing our employees to thrive and grow in their careers.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: SABIC is an equal opportunity employer and is committed to providing a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.