Chat Support Officer

Job Description: As a Chat Support Officer at Saud Consult, you will be responsible for providing high-quality customer service and support to our clients through various online chat platforms. You will be responsible for addressing customer inquiries, resolving issues, and providing timely and accurate information to ensure customer satisfaction.

Responsibilities: 1. Respond to customer inquiries and provide accurate information in a timely manner. 2. Resolve customer issues and complaints with professionalism and efficiency. 3. Identify and escalate priority issues to the appropriate team members. 4. Keep detailed records of customer interactions and transactions. 5. Collaborate with other departments to ensure customer needs are met. 6. Stay up-to-date on company products, services, and policies. 7. Continuously improve customer satisfaction through innovative solutions and strategies.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Adaptable and motivated with a strong work ethic. 3. Attention to detail and strong problem-solving skills. 4. Excellent communication skills, both written and verbal. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. Experience with chat support software and CRM systems is a plus.

Benefits: - Relocation allowance for eligible candidates. - Free accommodation provided for part-time employees. - Complimentary gym membership for all employees.

Working Environment: At Saud Consult, we are dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive working environment where employees can thrive and grow professionally.

Deadline to apply: July 3, 2024

Equal Opportunity Statement: Saud Consult is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.