Chat Support Representative

As a Chat Support Representative at Al-Yamama in Mecca, Saudi Arabia, you will play a crucial role in providing exceptional customer service and support through chat channels. This part-time role at an associate level requires at least 4 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and resolve issues efficiently through chat support channels. 2. Provide product information and assistance to customers in a professional and friendly manner. 3. Collaborate with other team members to ensure consistent and high-quality support. 4. Identify opportunities for process improvement and provide feedback to the management team. 5. Meet and exceed customer satisfaction targets through effective communication and problem-solving skills.

Requirements: 1. Reliable and dedicated individual with a strong commitment to customer service excellence. 2. Strong strategic planning skills and the ability to effectively manage people. 3. Excellent written communication skills in both English and Arabic. 4. Proficient in using chat support software and other relevant tools. 5. Ability to work independently and prioritize tasks effectively in a fast-paced environment.

Benefits: 1. Life insurance coverage for all employees. 2. Remote work flexibility to promote work-life balance. 3. Opportunity to participate in profit sharing programs based on performance. 4. Empowering work environment that encourages employees to take ownership and make impactful decisions.

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Al-Yamama is an equal opportunity employer and is committed to fostering an inclusive and diverse work environment. We welcome applicants from all backgrounds and strive to provide equal opportunities for employment and advancement within the company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.