Remote Chat Support Representative

Overview: We are looking for a reliable and passionate Remote Chat Support Representative to join our team at the National Shipping Company of Saudi Arabia. As a part-time Associate Level position, you will be responsible for providing exceptional customer service through online chat support. This position offers the opportunity to work remotely from Mecca, SA and requires a minimum of 2 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries and resolve issues through online chat support - Provide accurate information about products, services, and company policies - Proactively engage with customers to ensure a positive experience - Utilize persuasion and communication skills to upsell products and services - Collaborate with team members to improve overall customer satisfaction - Document customer interactions and provide feedback to management for process improvement

Requirements: - 2+ years of experience in a customer service role - Reliable and passionate about providing exceptional customer service - Strong persuasion and communication skills - Ability to work independently and problem-solve in a fast-paced environment - Proficiency in typing and using online chat platforms - High school diploma or equivalent - Fluency in English and Arabic is preferred

Benefits: - Company transportation provided for team members - Medical coverage for all employees - Company equipment provided for remote work

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified candidates to apply for this position.

If you meet the requirements and are interested in joining our team as a Remote Chat Support Representative, please apply by June 23, 2024. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.