Chat Support Representative - Work from home

Job Description:

Al Tazaj, a leading fast-food chain in Jeddah, SA, is seeking a reliable and dedicated Chat Support Representative to work from home on a part-time basis. As an Associate Level position, the ideal candidate will have a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Provide customer support via chat, addressing inquiries, resolving issues, and ensuring customer satisfaction - Utilize strategic planning to effectively handle customer interactions and exceed performance targets - Demonstrate adaptability to handle a variety of customer situations and deliver exceptional service - Maintain a high level of professionalism and empathy in all customer interactions - Collaborate with the team to improve processes and provide feedback for continuous improvement - Foster transparency and open dialogue for effective communication at all levels

Requirements: - Excellent written communication skills in English and Arabic - Previous experience in customer service or a related field - Strong problem-solving skills and the ability to think strategically - Ability to work independently and manage time effectively - Reliable internet connection and a quiet workspace for remote work - Bachelor's degree preferred

Personality traits: reliable, dedicated Soft skills: strategic planning, adaptability

Benefits: - Gym membership - Paid Time Off (PTO) - Travel opportunities

Working Environment: At Al Tazaj, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all employees can thrive and grow.

Equal Opportunity Statement: Al Tazaj is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-26

Join our team and help us deliver exceptional customer support from the comfort of your own home!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.