Chat Support Specialist

Job Description:

As a Chat Support Specialist at Herfy Food Services Co in Mecca, SA, you will be responsible for providing excellent customer service through online chat support. This is a part-time entry-level position ideal for reliable and energetic individuals with strong critical thinking and people management skills.

Responsibilities: - Respond to customer inquiries and resolve issues promptly and efficiently via online chat - Maintain a positive and professional attitude while interacting with customers - Accurately document customer interactions and update records as needed - Collaborate with other team members to ensure consistency in customer service experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Assist with other administrative tasks as needed

Requirements: - Excellent communication skills and ability to type quickly and accurately - Strong critical thinking skills to assess and solve customer problems effectively - Ability to manage multiple chat conversations simultaneously - Must be reliable and able to work independently - Energetic and enthusiastic attitude towards customer service - Previous experience in customer service or online support is a plus, but not required - Must be willing to undergo training and professional development

Benefits: - Disability insurance - Company-provided equipment for work - Opportunities for training and professional development to enhance skills and knowledge

Working Environment: At Herfy Food Services Co, we provide a dynamic and innovative working environment where technology is utilized to drive efficiency and innovation. You will have the opportunity to work with a supportive team to deliver exceptional customer service experiences.

Equal Opportunity Statement: Herfy Food Services Co is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: April 29, 2024. Apply now to join our team as a Chat Support Specialist and take your first step towards a rewarding career in customer service at Herfy Food Services Co.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.