Remote Chat Support Specialist

Job Description: We are seeking a Remote Chat Support Specialist to join our team at the Saudi Railways Organization in Jeddah, Saudi Arabia. As a part-time Associate Level position, the Remote Chat Support Specialist will be responsible for providing exceptional customer support through chat services. The ideal candidate will have at least 2 years of experience in a similar role and possess the necessary personality traits of being driven and energetic, as well as soft skills such as creativity and project management.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner through chat support - Provide accurate and helpful information to customers regarding our services and products - Troubleshoot technical issues and escalate to the appropriate team when necessary - Collaborate with other team members to ensure seamless communication and customer satisfaction - Utilize creativity and project management skills to improve chat support processes and procedures

Requirements: - Minimum of 2 years of experience in a customer support role - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Proficiency in using chat support software and other relevant tools - Strong problem-solving skills and attention to detail - Must be driven, energetic, creative, and have experience in project management

Benefits: - Visa sponsorship for eligible candidates - Life insurance coverage - Employee discounts on company products and services

Working Environment: At Saudi Railways Organization, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to providing the best possible support to our customers and helping them navigate their journey with us.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.