Chat Support Specialist

The Chat Support Specialist at Zamil Industrial Investment Company in Mecca, SA will be responsible for providing exceptional customer service and technical support through online chat platforms. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Engage with customers in real-time chat conversations to address inquiries, troubleshoot issues, and provide solutions. 2. Utilize critical thinking skills to quickly and accurately resolve customer concerns. 3. Document customer interactions and resolutions in a clear and concise manner. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 6. Meet or exceed performance metrics related to response times, resolution rates, and customer satisfaction.

Requirements: 1. Passionate about providing excellent customer service. 2. Adaptable to changing situations and able to think on your feet. 3. Strong critical thinking and problem-solving skills. 4. Excellent written communication skills. 5. Ability to work independently and as part of a team. 6. Proficiency in using chat support software and other customer service tools.

Benefits: 1. Travel opportunities for training and conferences. 2. Paid overtime for additional shifts. 3. Life insurance coverage for peace of mind.

Working Environment: At Zamil Industrial Investment Company, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every team member can thrive and contribute to our shared success.

Equal Opportunity Statement: Zamil Industrial Investment Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. Applications from all qualified candidates are welcome and will be considered.

Deadline to Apply: July 4, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.