Client Relations Manager

Job Description:

Saudi Ceramics is seeking a motivated and independent Client Relations Manager to join our team in Medina, SA. As a Client Relations Manager, you will be responsible for managing and building relationships with clients to ensure their satisfaction and retention. This is a part-time position with a seniority level of mid-to-senior, requiring at least 6 years of experience in a similar role.

Responsibilities: - Build and maintain strong relationships with clients to understand their needs and ensure satisfaction - Act as the main point of contact for client inquiries, issues, and requests - Develop and implement strategies to increase client retention and satisfaction - Collaborate with internal teams to ensure client needs are met in a timely manner - Analyze client feedback and data to identify trends and areas for improvement - Develop and deliver regular reports on client satisfaction and retention metrics - Manage client contracts and agreements, ensuring all parties comply with terms and conditions - Stay up to date on industry trends and developments to advise clients on best practices - Provide excellent customer service and support to clients at all times

Requirements: - Bachelor's degree in Business Administration or related field - 6+ years of experience in client relations or a similar role - Proven track record of building and maintaining client relationships - Strong analytical skills and the ability to identify trends and insights from data - Excellent time management and organizational skills - Strong communication and negotiation skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software

Personality traits: - Motivated - Independent

Soft skills: - Analysis - Time management

Benefits: - Company transportation - Joining Bonus - Paid overtime

Working environment: At Saudi Ceramics, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to collaboration, continuous improvement, and delivering exceptional results for our clients.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable federal, state, or local law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.