Client Service Assistant - Work from home

Job Description:

Fitaihi Holding Group is currently seeking a Client Service Assistant to join our team. This position is a part-time, work-from-home opportunity based in Medina, SA. The Client Service Assistant will be responsible for providing exceptional customer service to our clients and supporting the overall client service team.

Responsibilities: 1. Communicate with clients via phone, email, and chat to answer questions and resolve issues in a timely and professional manner. 2. Assist with client account management, including updating client information, processing orders, and handling billing inquiries. 3. Collaborate with the client service team to ensure a seamless client experience throughout the entire customer journey. 4. Maintain accurate and up-to-date client records in our CRM system. 5. Provide administrative support to the client service team, such as data entry, scheduling appointments, and preparing documents. 6. Assist in creating and updating client service processes and procedures to improve efficiency and effectiveness.

Requirements: 1. Minimum of 2 years of experience in a client service or customer service role. 2. Reliable and independent work ethic, with the ability to work efficiently in a remote environment. 3. Strong project management skills, able to prioritize tasks and meet deadlines. 4. Excellent teamwork skills, with the ability to collaborate effectively with colleagues. 5. Proficient in Microsoft Office suite and CRM systems. 6. Excellent communication skills, both verbal and written. 7. Bachelor's degree in a related field preferred.

Benefits: - Paid sick leave - Travel opportunities - Retirement plan

Working Environment: At Fitaihi Holding Group, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional client service and fostering a collaborative and supportive work environment.

Deadline to Apply: 2024-06-29

Equal Opportunity Statement: Fitaihi Holding Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome and encourage diversity in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.