Client Service Manager

Job Description:

We are looking for a reliable and motivated Client Service Manager to join our team at Al-Rashid Trading & Contracting Co Ltd in Medina, SA. As a mid-to-senior level professional with at least 6 years of experience in client services, you will be responsible for managing client relationships and ensuring the highest level of customer satisfaction.

Responsibilities: - Build and maintain strong client relationships through regular communication and meetings - Act as the main point of contact for clients, addressing any issues or concerns promptly and effectively - Understand client needs and requirements, and work with internal teams to deliver solutions that meet or exceed expectations - Create and execute client service plans to ensure all client deliverables are met on time and within budget - Monitor client satisfaction and provide regular reports and updates to senior management - Identify opportunities for upselling or cross-selling additional products or services to existing clients - Collaborate with sales and marketing teams to develop strategies for client retention and growth - Stay informed about industry trends and best practices to provide valuable insights and recommendations to clients

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in client services or account management, with at least 6 years in a similar role - Excellent communication skills, both verbal and written, with strong attention to detail - Ability to build and maintain relationships with clients, understanding their needs and maintaining a high level of customer satisfaction - Strong problem-solving skills and ability to handle difficult situations with tact and professionalism - Proficiency in Microsoft Office suite and CRM software - Experience in the construction or contracting industry is a plus

Benefits: - Life insurance - Visa sponsorship - Retirement plan

Working Environment: At Al-Rashid Trading & Contracting Co Ltd, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is collaborative, supportive, and always looking for new ways to exceed our clients' expectations.

Equal Opportunity Statement: Al-Rashid Trading & Contracting Co Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply now to join our dynamic team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.