Remote Client Service Manager

Job Description:

We are looking for a Remote Client Service Manager to join our team at the National Shipping Company of Saudi Arabia. This is a part-time position located in Jeddah, SA, with the opportunity to work remotely. The ideal candidate will have at least 7 years of experience in client service management and be at a mid-to-senior level in their career.

Responsibilities: - Manage a portfolio of remote clients, ensuring their needs are met and issues are resolved in a timely manner - Develop and maintain strong relationships with clients, understanding their business goals and providing tailored solutions - Coordinate with internal teams to deliver high-quality services to clients, addressing any concerns or feedback - Monitor client satisfaction and engagement, identifying opportunities for upselling or cross-selling - Collaborate with the sales team to identify new business opportunities and contribute to the overall growth of the company - Stay up-to-date on industry trends and best practices in client service management

Requirements: - 7+ years of experience in client service management, preferably in a remote setting - Passionate about delivering exceptional client service and building long-term relationships - Adaptability to work with clients from diverse backgrounds and industries - Strong communication skills, both written and verbal - Creativity in problem-solving and finding innovative solutions for clients - Proficiency in remote communication tools and platforms - Bachelor's degree in business administration or related field

Personality traits: - Passionate about client service and exceeding expectations - Adaptable to changing work environments and client needs

Soft skills: - Excellent communication skills to effectively interact with clients and internal teams - Creative problem-solving abilities to address client issues and improve service delivery

Benefits: - Paid Time Off (PTO) - Profit sharing opportunities - Company transportation for on-site meetings or events

Working environment: At the National Shipping Company of Saudi Arabia, we are a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with clients from around the world and contribute to the success of our international operations.

Deadline to apply: July 5, 2024

Equal opportunity statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.