Client Service Manager - Work from home

Job Description:

Zain Saudi Arabia, a leading telecommunications company, is seeking a part-time Client Service Manager to work from home in Medina, SA. As a Client Service Manager, you will be responsible for managing client relationships and ensuring their needs are met in a timely and efficient manner. This role requires a high level of communication skills, attention to detail, and the ability to work autonomously.

Responsibilities: 1. Serve as the primary point of contact for clients, addressing any inquiries or issues they may have. 2. Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty. 3. Coordinate with internal teams to deliver on client requests and resolve any issues that may arise. 4. Analyze client feedback and data to identify areas for improvement and implement solutions. 5. Provide regular updates and reports to clients on the status of their accounts. 6. Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling to clients. 7. Stay up-to-date on industry trends and developments to better serve clients and anticipate their needs.

Requirements: 1. Minimum of 6 years of experience in client service or a related field. 2. Strong communication and interpersonal skills. 3. Ability to work independently and prioritize tasks effectively. 4. Resilient and dedicated personality traits. 5. Innovative and leadership-oriented soft skills. 6. Proficiency in Microsoft Office and CRM software. 7. Bachelor's degree in business administration or a related field.

Benefits: 1. Vision insurance. 2. Remote work flexibility. 3. Profit-sharing opportunities. 4. Opportunities for career advancement and professional development.

Working Environment: At Zain Saudi Arabia, we strive for excellence and uphold high standards in all endeavors. Our team values collaboration, innovation, and diversity, and we are committed to providing a supportive and inclusive work environment for all employees.

Equal Opportunity Statement: Zain Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: June 29, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity in client service management, we encourage you to apply for the Client Service Manager position at Zain Saudi Arabia today. We look forward to welcoming a dedicated and resilient professional to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.