Client Service Officer

Job Description:

The Client Service Officer at Al Hokair Group in Medina, SA will be responsible for providing exceptional customer service to clients by understanding their needs and addressing any issues or concerns in a timely and professional manner. This role will involve building strong relationships with clients, managing client accounts, and ensuring client satisfaction at all times.

Responsibilities: - Serve as the main point of contact for clients, communicating effectively and efficiently - Handle client inquiries, complaints, and requests in a timely and professional manner - Maintain accurate client records and documentation - Collaborate with internal teams to resolve client issues and improve overall client experience - Identify opportunities to upsell or cross-sell products or services to clients - Monitor client satisfaction levels and implement strategies to improve client retention - Stay up-to-date on industry trends and best practices in client services - Represent the company in a positive and professional manner at all times

Requirements: - Reliable and resourceful individual with strong interpersonal skills - Ability to effectively manage multiple projects and prioritize tasks - Innovative thinker with a proactive approach to problem-solving - Excellent communication and customer service skills - Strong attention to detail and organizational skills - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Relocation allowance for candidates moving to Medina, SA - Paid sick leave for part-time employees - Free accommodation for the duration of employment

Working Environment: At Al Hokair Group, we thrive in an environment that embraces and navigates change seamlessly. Our team members are encouraged to be adaptable, innovative, and collaborative in order to drive success and achieve our goals.

Deadline to apply: 2024-04-17

Equal Opportunity Statement: Al Hokair Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.