Remote Client Service Officer

Job Description:

Savola Group is seeking a part-time Remote Client Service Officer to join our team in Jeddah, SA. As an Associate Level position, the ideal candidate should have at least 4 years of experience in client service or a related field.

Responsibilities: - Manage and respond to client inquiries via phone, email, and chat in a timely and professional manner - Build and maintain positive relationships with clients to ensure satisfaction and retention - Collaborate with internal teams to resolve client issues and provide solutions - Monitor client accounts and perform regular account reviews - Generate reports on client feedback and trends to improve service offerings - Assist in developing and implementing client service policies and procedures - Stay up-to-date on industry trends and best practices in client service

Requirements: - Hardworking and driven individual with excellent communication skills - Ability to work independently and as part of a team - Strong analytical and problem-solving skills - Previous experience in client service or a related field - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business administration or a related field

Benefits: - Relocation allowance for remote employees - Visa sponsorship for eligible candidates - Medical coverage for employees and their dependents - Promote work-life balance and employee well-being through flexible work arrangements

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Savola Group is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.