Remote Client Service Representative

Job Description:

We are looking for a reliable and dedicated Remote Client Service Representative to join our team at Al Gosaibi Bros. This part-time position, based in Riyadh, SA, offers an exciting opportunity for individuals with at least 3 years of experience in client service or a related field.

Responsibilities: 1. Respond to client inquiries and provide excellent customer service via phone, email, and chat. 2. Manage and resolve client complaints in a professional and timely manner. 3. Maintain client records and update information accurately in the database. 4. Collaborate with internal departments to ensure a seamless experience for clients. 5. Assist in identifying opportunities to upsell or cross-sell products and services to clients. 6. Participate in regular training sessions to stay informed about company products and services. 7. Proactively identify areas for process improvement to enhance overall client satisfaction. 8. Meet or exceed productivity and performance metrics set by the company.

Requirements: 1. Bachelor’s degree in Business Administration or a related field preferred. 2. Excellent communication and presentation skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and manage time effectively. 5. Proficiency in Microsoft Office and CRM software. 6. Experience in a remote client service role is a plus. 7. Must have a stable internet connection and a quiet workspace conducive to remote work.

Personality traits: - Reliable - Dedicated

Soft skills: - Presentation - Problem-solving

Benefits: - Vision insurance - Paid sick leave - Travel opportunities

Working environment: At Al Gosaibi Bros., we thrive in an energetic and rapidly evolving work setting. We believe in fostering a collaborative and supportive team environment where each individual's contributions are valued.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Al Gosaibi Bros. is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.