Remote Client Service Specialist

Job Description:

The Remote Client Service Specialist at Saudi Electricity Company will be responsible for providing exceptional customer service to clients remotely from the comfort of their own home in Mecca, SA. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service.

Responsibilities: 1. Serve as the primary point of contact for clients via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally. 2. Manage and maintain client accounts, ensuring accurate and up-to-date information. 3. Conduct research and analysis to provide clients with accurate and relevant information regarding their accounts and services. 4. Collaborate with internal teams to escalate and resolve complex client issues in a timely manner. 5. Identify opportunities for improvement in processes and systems to enhance the overall client experience. 6. Meet and exceed key performance indicators and customer satisfaction targets. 7. Keep up-to-date with industry trends and best practices to ensure the highest level of service is provided to clients.

Requirements: 1. Independent and energetic personality traits to thrive in a remote work environment. 2. Strong critical thinking and planning skills to effectively solve problems and anticipate client needs. 3. Excellent communication skills, both written and verbal, in Arabic and English. 4. Proficiency in using customer relationship management (CRM) software and Microsoft Office suite. 5. Ability to work a flexible schedule, including evenings and weekends. 6. Previous experience in a customer service or client support role preferred.

Benefits: 1. Parental leave for new parents to bond with their child. 2. Profit sharing opportunities to reward employees for their hard work and dedication. 3. Free food provided during working hours to keep employees fueled and focused.

Working Environment: At Saudi Electricity Company, our focus is on exceeding customer expectations and delivering delight in every interaction. As a Remote Client Service Specialist, you will be an essential part of our commitment to providing exceptional service to our clients.

Deadline to apply: 2024-07-22

Equal Opportunity Statement: Saudi Electricity Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.