Remote Client Support Assistant

Job Description:

We are looking for a Remote Client Support Assistant to join our team at Almarai Company in Jeddah, SA. As a part-time Associate Level position, the Remote Client Support Assistant will be responsible for providing exceptional support to our clients through various communication channels.

Responsibilities: 1. Answer client inquiries and provide them with relevant information and updates. 2. Respond to client concerns and troubleshoot any issues they may be experiencing. 3. Ensure client satisfaction by following up on their requests and providing timely resolutions. 4. Maintain detailed records of client interactions and transactions. 5. Collaborate with other team members to provide seamless client support. 6. Assist in analyzing client feedback and trends to improve overall customer experience.

Requirements: 1. At least 4 years of experience in customer service or client support roles. 2. Passion for providing excellent customer service and adapting to different client needs. 3. Strong presentation skills to effectively communicate with clients. 4. Ability to analyze data and identify patterns to improve client support strategies. 5. Excellent verbal and written communication skills. 6. Proficiency in using Microsoft Office suite and other relevant software. 7. Ability to work independently and prioritize tasks effectively. 8. Bachelor's degree in a related field is a plus.

Benefits: - Vision insurance - Training & professional development opportunities - Paid Time Off (PTO)

Working Environment: As a Remote Client Support Assistant at Almarai Company, you will be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work with a diverse team and contribute to the growth and success of the company.

Deadline to apply: 2024-06-26

Equal Opportunity Statement: Almarai Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.