Client Support Assistant - Work from home

Job Description:

Zain Saudi Arabia is looking for a Client Support Assistant to join our team in Jeddah, SA. This is a part-time, work-from-home position suitable for individuals who are dedicated and resilient. As an entry-level position, no prior experience is required, making it an excellent opportunity for those looking to begin a career in client support.

Responsibilities: 1. Provide exceptional support to clients via phone, email, and chat 2. Assist clients in navigating our products and services, including troubleshooting technical issues 3. Document and track client interactions in our CRM system 4. Collaborate with other team members to ensure a seamless client experience 5. Participate in training sessions to enhance knowledge of our products and services 6. Keep up-to-date with industry trends and best practices in client support 7. Contribute creative ideas to improve client satisfaction and retention rates

Requirements: 1. Strong dedication to providing excellent customer service 2. Resilience in handling challenging client situations 3. Excellent communication skills, both written and verbal 4. Ability to think creatively and come up with innovative solutions 5. Comfortable working in a remote, work-from-home environment 6. High school diploma or equivalent

Benefits: 1. Retirement plan 2. Training & professional development opportunities 3. Vision insurance

Working Environment: At Zain Saudi Arabia, you will flourish in a culture that embraces change and responds resiliently. We believe in nurturing our employees' talents and providing them with the support they need to succeed in their roles.

Deadline to apply: 2024-05-29

Equal Opportunity Statement: Zain Saudi Arabia is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.