Client Support Associate

Job Description:

ACWA Power is seeking a dynamic and driven Client Support Associate to join our team in Jeddah, Saudi Arabia. As a Client Support Associate, you will be responsible for ensuring the highest level of support and service to our clients.

Responsibilities: 1. Act as the primary point of contact for client inquiries, issues, and requests. 2. Provide timely and accurate responses to client queries through various communication channels. 3. Collaborate with internal teams to resolve client issues and escalate as needed. 4. Manage client relationships and ensure high levels of client satisfaction. 5. Assist in the development and implementation of client support strategies. 6. Conduct client meetings and presentations as needed. 7. Maintain accurate records of client interactions in the CRM system. 8. Identify opportunities for upselling and cross-selling of products/services to clients.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 3 years of experience in client support or customer service roles. 3. Strong communication and interpersonal skills. 4. Confident and hardworking personality traits. 5. Ability to adapt to changing priorities and work collaboratively in a team environment. 6. Experience in the energy or utilities industry is a plus. 7. Fluency in English and Arabic is required.

Benefits: 1. Relocation allowance for eligible candidates. 2. Parental leave for new parents. 3. Gym membership for employees to promote a healthy work-life balance.

Working Environment: At ACWA Power, we encourage calculated risk-taking to drive innovation and progress. We foster a collaborative and inclusive work environment where employees are empowered to succeed and grow in their careers.

Deadline to Apply: Interested candidates should apply by May 11, 2024.

Equal Opportunity Statement: ACWA Power is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other basis protected by applicable law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.