Client Support Manager

Job Description:

We are looking for a dedicated Client Support Manager to join our team at Saudi Arabian Fertilizer Company in Riyadh, SA. As a Client Support Manager, you will be responsible for providing exceptional support to our clients and ensuring their needs are met in a timely and efficient manner. This role requires a high level of energy, independence, creativity, and critical thinking skills to effectively manage client relationships and enhance the overall customer experience.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner - Develop and maintain strong relationships with clients to ensure their needs are understood and met - Collaborate with internal teams to resolve client issues and provide solutions that exceed expectations - Analyze client feedback and recommend improvements to enhance the customer experience - Keep detailed records of client interactions and maintain accurate client databases - Stay up-to-date on industry trends and best practices to provide informed support to clients - Travel to client locations as needed to provide on-site support and build relationships - Assist in the development and execution of client support strategies to achieve company goals

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 8 years of experience in client support or a similar role - Strong interpersonal skills and the ability to build rapport with clients - Excellent communication skills, both written and verbal - Proven ability to work independently and manage multiple tasks effectively - Strong problem-solving skills and the ability to think critically - Proficiency in Microsoft Office and CRM software - Willingness to travel as needed to meet with clients - Energetic and proactive mindset with a strong sense of initiative

Benefits: - Travel and spending expenses covered - Free food provided during working hours - Profit sharing opportunities - Supportive working environment focused on personal and professional development

Deadline to apply: 2024-05-18

Equal Opportunity Statement: Saudi Arabian Fertilizer Company is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.