Client Support Manager

Job Description:

Zain Saudi Arabia is seeking a dynamic and experienced Client Support Manager to join our team in Riyadh, SA. As a Client Support Manager, you will be responsible for overseeing and managing the client support team, ensuring the highest level of customer satisfaction and support.

Responsibilities: 1. Develop and implement strategies to improve client support processes and procedures. 2. Manage a team of client support representatives, providing guidance, training, and support as needed. 3. Monitor client support performance metrics and report on key performance indicators to senior management. 4. Resolve escalated client issues and complaints in a timely and efficient manner. 5. Coordinate with other departments to ensure seamless communication and resolution of client concerns. 6. Conduct regular performance evaluations and provide feedback to team members. 7. Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing clients. 8. Stay up to date on industry trends and best practices in client support and customer service.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Minimum of 6 years of experience in client support or customer service. 3. Strong leadership and management skills. 4. Excellent communication and interpersonal abilities. 5. Ability to work independently and prioritize tasks effectively. 6. Proficient in data analysis and reporting. 7. Experience in managing a team of client support representatives is preferred. 8. Hardworking and able to thrive in a fast-paced environment.

Personality Traits: 1. Independent 2. Hardworking

Soft Skills: 1. Analysis 2. People management

Benefits: - Company transportation - Paid sick leave - Paid Time Off (PTO)

Working Environment: At Zain Saudi Arabia, we cultivate a sense of ownership and responsibility at every level. We strive to create a supportive and collaborative work environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: 2024-06-29

Equal Opportunity Statement: Zain Saudi Arabia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.