Client Support Manager - Work from home

Job Description:

Al-Rashid Trading & Contracting Co Ltd is seeking a talented individual to join our team as a Client Support Manager. This is a part-time role that offers the opportunity to work remotely from home. As a Client Support Manager, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and building long-lasting relationships with them.

Responsibilities: - Serve as the main point of contact for clients, addressing any questions or concerns they may have in a timely and professional manner - Proactively reach out to clients to offer assistance and support - Identify opportunities to upsell or cross-sell products or services to clients - Collaborate with the sales team to ensure a seamless client experience - Monitor client satisfaction and feedback, and take necessary actions to enhance their experience - Keep detailed records of client interactions and transactions

Requirements: - Minimum of 5 years of experience in a client support or customer service role - Excellent communication skills, both written and verbal - Independent and dedicated with a strong attention to detail - Emotional intelligence to understand and empathize with clients' needs and concerns - Ability to work remotely and manage time effectively - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business administration or related field preferred

Benefits: - Profit sharing opportunities - Remote work flexibility - Employee discounts on company products and services

Working Environment: At Al-Rashid Trading & Contracting Co Ltd, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As a Client Support Manager, you will have the opportunity to enhance your skills and knowledge while contributing to the success of the company.

Equal Opportunity Statement: Al-Rashid Trading & Contracting Co Ltd is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.