Client Support Manager - Work from home

We are seeking a dedicated and experienced Client Support Manager to join our team at Sipchem. This position offers the opportunity to work remotely from home, providing part-time support to our clients in Riyadh, SA. The ideal candidate will have a minimum of 8 years of experience in a similar role, with a background in customer service and account management.

As a Client Support Manager, your responsibilities will include:

- Managing a portfolio of clients and providing exceptional support to address their needs and concerns - Building strong relationships with clients to ensure satisfaction and retention - Collaborating with internal teams to address client issues and provide solutions in a timely manner - Monitoring client accounts and identifying opportunities for upselling or cross-selling products and services - Analyzing client data and feedback to improve services and drive client success - Developing and implementing client communication strategies to keep them informed and engaged - Training and mentoring junior support staff to ensure high-quality service delivery

The ideal candidate for this role will possess the following personality traits: passion for customer service and hardworking attitude. In addition, strong soft skills such as persuasion and critical thinking are essential for success in this role.

In return, we offer a range of benefits including visa sponsorship, free accommodation, and disability insurance. At Sipchem, we strive to create a supportive and inclusive working environment where leaders are cultivated and mentorship is encouraged.

We are an equal opportunity employer and welcome applicants from all backgrounds. The deadline to apply for this position is July 15, 2024. If you are ready to take on the challenge of being a Client Support Manager in a dynamic and rewarding environment, we encourage you to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.