Client Support Officer

Job Description:

Saudi Ceramics is seeking a part-time Client Support Officer to join our team in Riyadh, Saudi Arabia. As an entry-level position, this role is perfect for individuals looking to kickstart their career in customer service and support. The Client Support Officer will be responsible for providing exceptional assistance to our clients, ensuring their needs are met and issues are resolved in a timely manner.

Responsibilities: 1. Respond to client inquiries via phone, email, and in-person with professionalism and efficiency. 2. Assist clients in navigating our products and services, providing guidance and support as needed. 3. Identify and escalate any client issues or concerns to the appropriate department for resolution. 4. Maintain accurate client records and documentation to track communication and ensure follow-up. 5. Work closely with the sales and marketing teams to provide seamless support to clients throughout the sales process. 6. Collaborate with internal teams to improve client satisfaction and overall customer experience. 7. Stay up to date on company products, services, and industry trends to better assist clients.

Requirements: 1. Strong communication and interpersonal skills. 2. Confident and reliable work ethic. 3. Attention to detail and problem-solving abilities. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office suite and CRM software preferred. 6. High school diploma or equivalent required. 7. Fluent in Arabic and English languages.

Benefits: 1. Medical coverage for part-time employees. 2. Dental insurance. 3. Free accommodation for employees. 4. Opportunities for professional growth and development within the company.

Working Environment: At Saudi Ceramics, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team members work collaboratively to achieve company goals while maintaining a positive and inclusive workplace culture.

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and does not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected class. We welcome applications from all qualified candidates.

Deadline to Apply: 2024-05-11

If you meet the requirements and have a passion for providing exceptional client support, we encourage you to apply for the Client Support Officer position with Saudi Ceramics. Join us in delivering top-notch service to our valued clients and contribute to the success of our growing company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.