Client Support Officer

Job Description:

We are looking for a dynamic and proactive Client Support Officer to join our team at Saudi Telecom Company in Riyadh, Saudi Arabia. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner - Assist clients with troubleshooting technical issues related to our products and services - Provide product information and recommendations to clients based on their needs - Handle client complaints and escalations with empathy and problem-solving skills - Collaborate with other departments to ensure smooth operations and client satisfaction - Maintain accurate records of client interactions and transactions - Identify opportunities to upsell and cross-sell products and services to clients

Requirements: - Bachelor's degree in a related field - 1 year of experience in customer service or client support - Excellent communication skills in both Arabic and English - Resourceful and independent with the ability to work effectively under pressure - Strong people management and problem-solving skills - Ability to multitask and prioritize tasks efficiently - Knowledge of telecommunications products and services is a plus

Benefits: - Employee discounts on products and services - Visa sponsorship for qualified candidates - Joining bonus for successful candidates

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and strive to provide equal opportunities for all employees.

If you meet the qualifications and are excited about the opportunity to join a leading telecommunications company, we encourage you to apply for the position of Client Support Officer before the deadline on July 4, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.