Client Support Representative

Job Description:

Panda Retail Company is currently seeking a Client Support Representative to join our team in Medina, SA. As a Client Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving any issues they may have, and ensuring overall customer satisfaction. This position is part-time and at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Responding to client inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing product information and troubleshooting assistance to clients - Processing orders, returns, and exchanges accurately - Maintaining customer records and documenting interactions in the CRM system - Collaborating with other departments to ensure seamless customer experience - Identifying opportunities for improvement in customer service processes

Requirements: - Resilient and motivated personality traits - Excellent communication and interpersonal skills - Strong critical thinking and problem-solving abilities - Ability to work collaboratively in a team environment - Prior experience in customer service or client support roles - Proficient in Microsoft Office suite and CRM software - High school diploma or equivalent required - Ability to work evenings and weekends as needed

Benefits: - Dental insurance - Remote work flexibility - Disability insurance

Working Environment: At Panda Retail Company, we encourage a spirit of exploration and taking calculated risks for growth. We foster a collaborative and inclusive work environment where employees are empowered to make a difference and contribute to the success of the company.

Deadline to Apply: May 17, 2024 Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.